Service

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After-Sales Service

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At SGWRD, we are committed to providing exceptional after-sales support to ensure that our customers are satisfied with their purchase. Our after-sales service includes the following:

 

• Warranty Coverage 

We offer a 1-year warranty on all our products, covering defects in materials and workmanship under normal use. The warranty period begins on the date of ETD. 

• Repair and Replacement

If your product experiences a defect within the warranty period, we will repair or replace it at no additional cost. Please refer to the following table for service content:

• Technical Support 

Our technical support team is available to assist you with any questions or issues you may encounter with our products. You can reach us sales@sensing-world.com：Available on our website during business hours.

• Return and Exchange Policy

If you are not satisfied with your purchase, you may return or exchange the product within 20 days of the purchase date. The product must be in its original condition and packaging. For detailed information, please refer to our Return Policy. 

• Spare Parts and Accessories 

We provide a range of spare parts and accessories for our products. If you need a replacement part or an additional accessory, please visit our online store or contact our customer service team. 

• Customer Feedback

We value your feedback and are continuously striving to improve our after-sales service. If you have any comments or suggestions, please contact us at sales@sensing-world.com.

 

 

Refund Policy

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Thank you for purchasing from SGWRD. We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, please review our refund policy below.  

 

• Refund Eligibility

To be eligible for a refund, you must request it within 20 days of your purchase. The product must be in its original condition and packaging.   

• Non-Refundable Items

Certain items are non-refundable, including: - Digital products that have been downloaded. - Services that have been fully rendered.

• Refund Process

To initiate a refund, please contact us at sales@sensing-world.com with your order number and reason for the refund. We will process your refund within 20 days of receiving your request. 

• Refund Method

Refunds will be issued to the original payment method. It may take additional time for the refund to appear in your account, depending on your financial institution.

 

Contact Us

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If you have any questions, please click to send us email